Refund Policy

Free Plan

Roamvio's core features are available for free. No payment is required to create trips, explore destinations, or use the AI planner within the free quota. There is nothing to refund on the free plan.

Pro & Paid Features

We currently offer paid features (such as additional AI plan credits) on a usage basis. If you believe you were charged incorrectly or a purchase did not work as expected, we will review your case and issue a full refund within 7 business days.

Eligibility for Refund

You are eligible for a refund if:

• A technical error caused you to be charged without receiving the service
• A duplicate charge occurred due to a payment processing error
• You request a refund within 7 days of the original purchase

Non-Refundable Items

The following are generally non-refundable:

• AI plan credits that have already been used
• Subscriptions after the 7-day window unless there was a service failure
• Third-party hotel or train bookings made through external providers

Third-Party Bookings

Roamvio may display hotel or train booking options via affiliate links or partner APIs. Refunds for these bookings are governed by the respective provider's policy (e.g., hotel cancellation terms). Roamvio is not liable for third-party booking refunds.

How to Request a Refund

Email us at billing@roamvio.in with your registered email address, transaction details, and a brief description of the issue. We aim to respond within 48 hours.

Contact

For any billing questions, reach us at billing@roamvio.in or through our contact page.